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Support Action Safety Pack

Control the customer-impacting actions that make enterprise support agents risky to deploy.

Example unsafe scenario: An agent proposes a $750 refund for an enterprise customer without linked ticket evidence. Decision preview: APPROVAL_REQUIRED.

  • What it controls: Refunds, cancellations, credits, VIP ticket resolution, customer-facing replies.
  • Designed for workflows in: Zendesk, Intercom, Stripe, internal support APIs.
  • What you get: Safety Cases for your riskiest actions, evidence requirements, approval rules, unsafe scenario tests, audit-ready traces, and a security review dossier.

ITSM

ITSM Action Safety Pack

Make IT and operations agents safer before they change production workflows.

Example unsafe scenario: An agent tries to close a P1 production incident without a linked change request. Decision preview: APPROVAL_REQUIRED.

  • What it controls: Incident closure, priority changes, change approvals, CMDB updates, production workflow changes.
  • Designed for workflows in: ServiceNow, Jira Service Management, internal ITSM tools.
  • What you get: Safety Cases for your riskiest actions, evidence requirements, approval rules, unsafe scenario tests, audit-ready traces, and a security review dossier.

Revenue

Revenue Action Safety Pack

Control the revenue-impacting writes that sales and RevOps agents need to perform.

Example unsafe scenario: An agent moves an opportunity to Closed Won without signed contract evidence. Decision preview: ESCALATE.

  • What it controls: Discount approvals, CRM stage changes, quote creation, customer commitments, contract routing.
  • Designed for workflows in: Salesforce, HubSpot, email, CPQ and contract workflows.
  • What you get: Safety Cases for your riskiest actions, evidence requirements, approval rules, unsafe scenario tests, audit-ready traces, and a security review dossier.

Not sure which pack fits?

Book a free risk review and we will rank your riskiest actions together.