Customer service
96%
Tickets resolved.
83% → 96% vs the agent alone.
Tide-EnterpriseExplore the use caseTide-1 API
Decision infrastructure for AI agents.
Rippletide checks agent actions against your company’s policies and shows you why a decision was made.
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Coming soon Tide-1 · for builders · Tide it
Decision models / Performance
Results so far.
IAM approvals
96%
Correct access decisions.
Over 9K replayed decisions.
Tide-EnterpriseSee the evidenceCode diff review
1 line
Catch a cross-customer data leak.
Happy path passes. Isolation test fails.
Tide-1Run the sample testsCredit
98.9%
Correct credit assignments.
100+ cases.
Tide-EnterpriseExplore the use caseCustomers & design partners
01 / Tide-1 playground
Tide it.
Customer service agent
Same return. Two customers. Two decisions.
A shopper returns an item after 37 days. Your agent serves two stores with different return policies.
North Store
30-day policyDecline return
37 days is outside this customer's 30-day window.
"action": "decline_return"South Store
45-day policyApprove return
37 days is within this customer's 45-day window.
"action": "approve_return"One agent. Each customer's decision model.Switch the customer, keep the integration.
Code review agent
Teach it once. Catch the next unsafe change.
A patch passes the happy path but exposes another customer's data. Correct the decision, then test the same mistake in a new file.
Executable checks2 / 3 pass
Only the happy path and unknown-record check inform the decision.
Make account isolation part of the next decision.
Your feedback
“Reject any change that can return another customer's data.”
The next decision uses your correction.Same agent integration. Updated decision behavior.
How these examples work
These interactive examples run the JavaScript shown here in your browser. The feedback example applies a structured correction to the next sample decision-policy version. It demonstrates the workflow; it does not call a hosted Tide-1 model.
Customer support agent
Send the ticket. Get the next step.
Illustration
Question
The blender arrived cracked. What should the agent do?
Choices
- Send a replacement
- Refund in full
- Store credit
- Ask for photos
Context
- order
- KX-200 blender, delivered 2 days ago
- message
- It arrived cracked. I still want one.
Recommended
Send a replacement
Memory used: 2 of 12 facts
- Replacement KX-200s ship in 2 days.
- Photos of the crack are on the ticket.
Policy applied
- Damaged on arrival: offer a replacement before a refund.
12 facts. Each question recalls only the ones that match it.
- Replacement KX-200s ship in 2 days.recalled
- Photos of the crack are on the ticket.recalled
- Refunds go back to the original payment method.
- Gift card payments come back as store credit.
- Gold members get free return shipping.
- Orders ship from the Lyon warehouse.
- Final sale items cannot be returned.
- Customers can swap a size once, free.
- Store credit never expires.
- Support replies within one business day.
- Bundles are returned as a whole.
- Prices are in euros, taxes included.
Every active Policy applies to every decision in this bank.
- Damaged on arrival: offer a replacement before a refund.damaged_first
- Refunds over €500 need a manager’s approval.refund_manager
- Never refund an opened item in full after 30 days.opened_window
Customer support agent
Correct it once. The next decision changes.
Illustration
Question
Opened kettle, returned 41 days after delivery. What should the agent do?
Choices
- Store credit
- Decline
- Refund in full
Context
- customer
- Gold member
- days
- 41
Recommended
Store credit
Was Decline, before your correction.
Memory used: 2 of 13 facts
- Gold members get store credit up to 45 days. Your correction
- Opened items: 30-day return window.
Policy applied
- Never refund an opened item in full after 30 days.
13 facts. Each question recalls only the ones that match it.
- Gold members get store credit up to 45 days. Your correctionrecalled
- Opened items: 30-day return window.recalled
- Refunds go back to the original payment method.
- Gift card payments come back as store credit.
- Gold members get free return shipping.
- Orders ship from the Lyon warehouse.
- Final sale items cannot be returned.
- Customers can swap a size once, free.
- Store credit never expires.
- Support replies within one business day.
- Bundles are returned as a whole.
- Prices are in euros, taxes included.
Every active Policy applies to every decision in this bank.
- Damaged on arrival: offer a replacement before a refund.damaged_first
- Refunds over €500 need a manager’s approval.refund_manager
- Never refund an opened item in full after 30 days.opened_window
Illustration: placeholder facts and scores, not a live Tide-1 call.
Request early access02 / Use cases
Every job has decisions with a right answer.
03 / Tide-Enterprise
Connect your data,
agent-ready or not.
Usable business dataShared decision referenceExplainability & traceability
04 / Enterprise evidence
Then let your
agents cook.
Consumer goods / Customer service
76.5%
Fewer unresolved tickets
Resolution: 83% → 96% vs the agent alone.
Benchmark on new cases.
Automotive / Credit
98.9%
Correct credit assignments
100+ cases.
Credit policies turned into executable rules.
Enterprise software / IAM approvals
96%
Correct access decisions
2% escalated, 2% incorrect. Over 9K decisions replayed.
383 business rules made explicit.
Each result comes from a separate customer evaluation.
For the agent you are building
Bring the decision
your agent needs to get right.
Tide-1 is in closed beta. Leave your email and we’ll reach out.
You're on the list.
We'll contact you at about Tide-1 API access.