Privacy Policy

Welcome to Rippletide

Your SaaS partner specialised in enhancing team sales performance through our advanced communication tools. At Rippletide, safeguarding your personal data is paramount. This policy outlines how we handle your information.

Who Are We?

Rippletide, located at 50 rue Saint Placide, 75006 Paris. For privacy inquiries, please contact us at privacy@rippletide.com .

What Data Do We Collect?

To improve your experience and provide our services, we collect:

• Names and surnames

• Email addresses

These details are gathered when you or your teams engage in calls or video conferences through our services.

Why Do We Collect Your Data?

With your consent, we use your data to:

• Enable the use of our communication services.

• Provide customer support and technical assistance.

• Send important updates regarding our services.

Our AI Expertise

At Rippletide, we leverage our infrastructure and expertise in artificial intelligence to optimize the performance of sales teams. Our internal AI models include models that we have tailored and optimized for our specific needs. As a reminder, Rippletide is an innovative young company and we continually use new models to deliver maximum value to our clients. These models include, but are not limited to:

• Mistral: Mixtral-8x22B, Mistral-7B, Mistral-13B

• Meta: Llama3-8B, Llama3-70B

• OpenAi: Whisper-large-v3

These models are deployed on robust and secure platforms that can include Amazon SageMaker, Google Cloud Platform (GCP), Microsoft Azure, and HuggingFace. This ensures the highest standards of data security and privacy.

It should be noted that the use of these models is not exclusive, and we reserve the right to integrate other AI models according to needs and technological advances at any time.

Third-party AI models used

In addition to our own models, we also use various artificial intelligence models provided by renowned third parties to ensure the best possible performance. These providers include, but are not limited to:

• OpenAI

• Google Cloud AI

• Microsoft Azure AI

• IBM Watson

• Amazon SageMaker

• Facebook AI Research (FAIR)

It should be noted that the use of these models is not exclusive, and we reserve the right to integrate other AI models according to needs and technological advances at any time.

Use of data shared with third-party AI models

Rippletide reserves the right to subcontract all or part of the necessary or useful services to provide Services to its clients. This may include video recording, audio, and automated language analysis services.

Use of data by models and impact on users

Data sharing and use may include the following purposes:

• Analyzing interactions to identify areas for improvement in sales techniques.

• Providing insights and recommendations aimed at optimizing commercial performance.

• Providing technical support and promoting the continuous improvement of our services.

• Improving the overall sales cycle and the company's turnover.

• Data is processed securely and, as far as possible, anonymized.

Options for control or refusal to share data with AI models

Using the Rippletide platform implies acceptance of sharing your recordings with the AI models. If you do not consent to this sharing, please do not use our platform. For any questions, contact us at privacy@rippletide.com.

Guarantee of responsible and ethical use of data

Rippletide is committed to ensuring a responsible and ethical use of data by AI models by:

• Selecting AI models that comply with strict privacy and security standards.

• Anonymizing data as far as possible before any analysis.

• Working exclusively with suppliers and AI models that respect high ethical standards.

How Long Do We Keep Your Data?

Your data is retained as long as necessary for service provision and deleted one month after service cessation, unless a longer retention period is mandated or permitted by law.

Your Rights

Under GDPR, you are entitled to:

• Access your data.

• Rectify it.

• Request its deletion.

• Limit its processing.

• Transfer it.

• Object to its processing.

Contact us to exercise these rights.

Data Security

We employ stringent measures to protect your data against unauthorised or unlawful processing, loss, destruction, or damage.

Policy Changes

Rippletide may update this policy at any time. Changes take immediate effect upon posting. Regularly visit our site to stay informed.

Contact Us

For questions or complaints: privacy@rippletide.com . You may also contact the CNIL for any complaints.

Thank you for trusting us with your data security.